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FAQ's

How do I shop on Love Quality?

Shopping on Love Quality is easy! You can shop by category or by product. You can also search by color or alphabetically. You choose what you like, add it to the cart, checkout, pay, done. Simple and easy!

Who do I contact when I need personal assistance with my order?

You are more than welcome to contact any of our sales consultants on Skype (live:lovequality_1) or email sales@love-quality.com. We are always available to help you with any of your queries.

How can I return or exchange my merchandise?

Your satisfaction is important to us. You can return your item if it is damaged or wrongly shipped. Please see our returns policy or contact us for more information.

How can I pay on Love Quality?

We provide a variety of payment options such as PayPal, VISA, MasterCard and AMEX credit cards.

Please note your card will be debited once your payment method has passed fraud screening and funds capture at the time of transaction. The name against the charge will appear as Love Quality on your statement.

Love Quality takes reasonable measures to ensure credit card and personal information are being kept secure at all times. Therefore, to help ensure that your shopping experience is safe and secure Love Quality uses EV Secure Socket Layer (SSL) technology. Extended Validation SSL Certificates give high-security Web browsers information to clearly identify a website organisational identity. This encrypts all the information you send across to us including your credit card details. Furthermore, all pages that require you to enter your personal information or payment details on our site have the Extended Validation Standard, which will cause the URL address bar to turn green in your browser; this verifies the authenticity of our online security.

Our Credit Card gateway company is STRIPE which at all times will be compliant with the Payment Card Industry Data Security Standards (PCI-DSS) and the Payment Application Data Security Standards (PA-DSS). For more information visit their website.

What is PayPal's Buyer Protection Policy?

If an eligible item that you’ve bought online doesn’t arrive, or doesn’t match the seller’s description, PayPal's Buyer Protection may reimburse you for the full amount of the item plus postage. Buyer Protection can cover your eligible online purchases, on eBay or on any other website, when you use PayPal. Conditions apply.

More about Buyer Protection.

For more information on the specific terms of the Buyer Protection applying to you, see our User Agreement.

What's Covered

Purchase of most goods that can be posted and which do not violate PayPal policies. Here are a few examples of situations where an item doesn’t match the seller’s description: You bought a book and got a DVD, you bought a new item but got something that was used, you bought 3 items but only got 2, the item was damaged during delivery, the item is missing major parts (that the seller didn’t disclose), or you purchased an authentic brand but got a fake instead.
General Guidelines
  • Disputes can be opened for certain, tangible and intangible goods
  • Full item cost has to be covered in one payment
  • The buyer can open a dispute within 180 days of the date the payment was made
  • If the buyer and the seller cannot reach a mutual agreement, the dispute can be escalated to a claim within 20 days after opening the dispute
  • Buyers cannot open several disputes for the same payment
Refunds

If an item doesn’t arrive or doesn't match the description, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs.


Is my personal information kept private?

Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will Love Quality share, rent or sell your personal information without your consent.

Is it safe to order online?

Love Quality takes reasonable measures to ensure credit card and personal information are being kept secure at all times. Therefore, to help ensure that your shopping experience is safe and secure Love Quality uses EV Secure Socket Layer (SSL) technology.

Extended Validation SSL Certificates give high-security web browsers information to clearly identify a website organisational identity. This encrypts all the information you send across to us including your credit card details.

Furthermore, all pages that require you to enter your personal information or payment details on our site have the Extended Validation Standard, which will cause the URL address bar to turn green in your browser; this verifies the authenticity of our online security.

How do I enter a promotional code?

All valid promotional codes need to be keyed into the "Promotion Code" field within the "Check Out" page before submitting your order.

Who do I contact if I am having technical issues with the website or my online payment?

For any technical issues with the website or payment issues you are experiencing please contact our Customer Service Team.

Where do you deliver to? How long will it take to receive my delivery?

We delivery Worldwide. Delivery usually takes about 7-14 days depending on the country and any delays caused by the shipping company. Please see our Delivery page for more information.